Hyatt Ziva / Zilara Cap Cana
Job Description
As a Server I, you will be responsible for taking orders and serving food and beverages to guests at tables in our dining establishment and banquet facilities. Their primary focus is to provide exceptional customer service and ensure our guests’ satisfaction and enjoyment.
Job Duties and Responsibilities
- Greet guests as they arrive, making them feel welcome and providing them with any necessary information.
- Accurately take food and beverage orders from guests, using order-taking software or writing them down manually.
- Communicate orders clearly to the kitchen staff, ensuring any special requests or dietary requirements are accurately relayed.
- Serve food and beverages in a timely and professional manner, attending to any needs or requests.
- Perform regular table checks to ensure guest satisfaction and promptly address any concerns or issues.
- Maintain a clean and organized service area, including setting and clearing tables, polishing silverware, and refilling condiments.
- Be knowledgeable about menu items, ingredients, and preparation methods to answer guest questions and make recommendations.
- Collaborate with kitchen and front-of-house staff to ensure a pleasant dining experience for guests.
- Adhere to all company policies, procedures, and safety regulations.
- Complete additional tasks or responsibilities as assigned.
Work Experience
- Entry-level position with limited prior training or relevant work experience
- Acquires basic skills to perform routine tasks
- Work is prescribed and completed with little autonomy
- Works with either close supervision or under clearly defined procedures
- Has 0 to 1 year of work experience
Competencies
Interpersonal Skills
Job Functional Knowledge
Leadership
Problem Solving
Teamwork and Collaboration
Accountability
Business Expertise
Championing Guest Needs
Developing Self
Impact
Education
- A high school degree or equivalent is preferred.
- A combination of education and experience will be considered.
Certifications
- Certifications may be required or preferred
To apply for this job please visit careers.playaresorts.com.
