HR Deputy Director Complex

At Bahia Principe, we believe that true luxury is to experience happiness. We put all our effort into service excellence, genuine hospitality and constant innovation. Our purpose is to create unforgettable experiences for our guests, being highly aware of the importance of sustainable development in harmony with the environment and society at large, understanding the management of our hotels from a global perspective. We are passionate about what we do and work exemplarily through collaboration and respect in a cross-cultural environment.

As HR Deputy Director for the Bávaro Complex, you will support the HR Director in leading the full people strategy for a multi-hotel, all-inclusive operation. You will contribute to aligning HR processes with Bahia Principe’s standards, ensuring an efficient and people‑centric HR function. Your mission is to connect strategy with execution, supporting operations and strengthening employee satisfaction, talent development, and service excellence.

What will your key responsibilities be?

• Support the planning and implementation of the HR strategy for the complex.
• Contribute to the HR budget cycle, including planning, definition, and follow‑up.
• Ensure proper implementation of HR policies, procedures, standards, and systems.
• Support labor relations, including negotiations and coordination with employee representatives.
• Assist with inspections, audits, legal procedures, conciliations, and administrative requirements.
• Help supervise HR service providers and external vendors.
• Support conflict resolution, ensuring the correct application of policies and disciplinary procedures.
• Oversee personnel administration, including contracts, documentation, and administrative processes.
• Ensure compliance with mandatory training for all employees.
• Assist in recruitment processes for managerial and leadership roles.
• Support internal promotions, talent development plans, and career pathways.
• Monitor the correct application of salary bands and report any deviations.
• Oversee the employee housing operation, ensuring proper maintenance follow‑up and allocation processes.
• Supervise employee logistical services such as internal transportation and locker areas.
• Ensure satisfaction with employee dining services, guaranteeing quality and operational standards.
• Support insurance processes linked to collective agreements.
• Assist with preventive health campaigns and ensure proper communication and participation.
• Prepare and present HR reports, KPIs, risk maps, incidents, and penalties for decision‑making.
• Contribute to HR‑related digital transformation initiatives within the complex.
• Act as substitute for the HR Director when needed, assuming communication with General Management.
• Lead, guide, and motivate the HR team, including scheduling, performance evaluation, and task distribution.

What are we looking for?

• University degree in Psychology, Labor Relations, Law, Business Administration, or similar (Master’s in HR is a plus).
• Over 3 years of experience in international HR roles within the tourism industry, preferably in multi‑hotel all‑inclusive operations.
• Experience leading teams and managing budgets.
• Strong knowledge in HR, labor relations, labor law, occupational health and safety, KPIs, recruitment, training, talent development, compensation and benefits, and personnel administration.
• Fluency in English and Spanish.
• Strong strategic thinking, results orientation, decision‑making, teamwork, leadership, and customer focus.
• Proficiency in office software and HR management systems.

We offer you an interesting remuneration package that includes, among other aspects:

• Competitive salary.
• Meals.
• Accommodation.
• Health insurance.
• Flights.

Benefits found in the job post

Medical insurance