Website Delta Air Lines
About the job
How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)
The Operations Service Manager “OSM” directs and supports Airport Customer Service “ACS” personnel in all operational-related activities and in non-routine situations. He/She reports to the Station Manager.
This Position
- Provides strong leadership to vendor and partner employees, front line and operations teams.
- Oversees and coordinates operational performance, including safety, on-time departure (D-Zero) and ATT (Aircraft Turn Time metrics), security and customer service delivery.
- Has to be strong in all operational-related activities and in their organization and coordination (including Catering, Fueling, Maintenance, Ramp & Passenger Service activities as well as Security, Safety and high customer quality service delivery) as well as in non-routine situations.
- Serve as an effective operational liaison between Delta and all contracted Business Partners within a station.
- Ensure delivery of distinctive and thoughtful customer service.
- Must be a key communicator, can set strong performance standards and lead business partner and vendor work teams through change, innovation and acceptance of new policies and procedures; he/she must be strategic in thought processes and show strong decision-making attitude.
- Must be efficient in building relationships with business partners, vendors, government agencies, and local authorities to drive consistent positive business results and has to be able to attend management-level meetings in this respect.
- Promotes team building with business partners and vendors for workforce and leadership.
- Must show strong analytical, organizational, and administrative skills and be able to multitask and focus on different priorities in different operational areas at the same time.
Follow the link for the full description of the role.
To apply for this job please visit delta.avature.net.